Customer Success: Veo + Chima
Chima
Customer Success: Veo + Chima
Chima’s AI Reasoning Systems have transformed how we approach not just support but our entire operational workflow, allowing our teams to save an incredible amount of time and resources that were once wasted. Chima is incredibly KPI driven since day one.”
– Alexander Grosse, Chief Product and Technology Officer at Veo.
Company Overview
Veo, one of Europe’s largest sports technology companies specializing in next-generation camera solutions for sports event analysis, faced increasing pressure to scale its operations efficiently as its user base expanded. Partnering with Chima, Veo deployed our advanced AI systems designed to optimize internal workflows by leveraging multiple data sources and AI agents at scale.
Company Headquarters
Copenhagen, Denmark
Revenue
+$50m
Number of employees
+250
Number of businesses serving
+5k Clubs in 80 Countries
Challenge
As Veo scaled, they encountered several operational challenges:
1
High Volume of Customer Inquiries:
With a rapidly expanding user base, Veo manages an ever-growing number of support tickets while maintaining high response quality and efficiency became increasingly difficult.
2
Repetitive, Manual Processes:
Both internal operations and support teams were bogged down by routine, manual tasks requiring analysis of multiple different data sources during completion.
3
Lack of Unified Data Sources:
Veo's data was siloed across multiple systems, limiting the insights they could extract to drive decision-making and optimize internal operations and support.
4
Need for Scalable Solutions:
Veo needed a system that could scale operations without significantly increasing headcount or losing service quality.
Solution
Chima deployed its Compound Human Reasoning AI systems, integrating with Veo’s existing support and operations tools to create a unified, intelligent System of Record. By automating ticket routing, tool inferences, and reporting, Chima eliminated manual bottlenecks that previously slowed response times and decision-making. The key elements of the solution included:
Automated Workflows:
Chima’s AI agents took over repetitive tasks in data access and analysis, allowing Veo’s teams to save thousands of hours and focus on high-value activities.
Advanced System of Record:
By integrating data from multiple sources, including support, internal operations, and product usage, Chima created a unified and intelligent system that allowed Veo to deploy AI agents at scale. This system provided real-time insights and automated decision-making across multiple workflows.
Scalable AI Agents:
Chima customized AI agents to automate both external support tasks and internal business processes, ensuring seamless and scalable operations (e.g. automate ticket categorization, prioritize urgent issues, and handle complex inquiries autonomously).
The Results
Following the integration of the Chima's Intelligent Agents:
With Chima’s AI-powered system and advanced data integration, Veo achieved the following results:
Significant Time Savings:
Veo saved over +28,000 hours across multiple workflows, with 650 hours saved specifically from internal tool inferences.
Cost Reductions:
By automating routine tasks, Veo saved approximately $700k in labor costs, enabling resources to be reallocated towards strategic projects.
Operational Efficiency:
Veo significantly increased its capacity to manage a growing number of inquiries and internal processes without adding headcount, thanks to Chima’s scalable AI agents and integrated data.
Strategic Insights:
With a unified system of record, Veo gained actionable insights across support and internal operations, allowing for continuous optimization and proactive engagement.
Enhanced Employee Productivity:
By automating repetitive tasks, employees were able to focus on more impactful work, boosting both productivity and satisfaction.
Conclusion
Chima’s deployment of an advanced System of Record allowed Veo to consolidate data from multiple sources, enabling them to scale AI agents across support and internal operations. This holistic solution transformed Veo’s ability to manage workflows, improve decision-making, and drive operational efficiency. Chima’s Compound Human Reasoning system enabled Veo to scale with minimal additional resources, making them a leader in sports technology and operational excellence and a leader in their AI deployments and gains as a result.
