Chi Nexus
Unleashing Generative AI's Power to Transform Customer Experience and Support
Chi Nexus seamlessly and safely integrates with your current unstructured and structured data, applications, systems and workflows to design and tackle complex issues in customer support and provide customers with the ultimate experience:
Hyper personalized context on customers to answer queries most effectively
Hyper personalized product recommendations and suggestions to customers increasing revenue
Autonomously performing actions on a customer’s account
Performing high-volume query handling
Regulatory and data compliance
Multimodal data ingestion (e.g. audio, visuals, texts etc.)
Multilingual outputs (any language outputted)
Hyper personalized text, audio and video responses to customers
Hyper personalized context on customers.
Answer customer queries with context on that question and the customer asking it
Autonomously performing actions on a customer’s account,
Performing high-volume query handling,
Regulatory and data compliance,
Multimodal data ingestion (e.g. audio, visuals, texts etc.)
Multilingual outputs (any language outputted)
Chi Nexus leverages generative AI to deliver optimal efficiency, customer satisfaction, and security.
Chi Nexus for AI Powered Co-pilot for Employees and Assistant for Customers
Chima helps reduce handling time, boost customer satisfaction, and transform your customer experience operations
Employee co-pilot and customer assistant
Chi Nexus’s Generative AI-driven support answers customer questions and provides these hyper-personalized responses and recommendations to customers and the customer support employees. This enables customers to experience your product and services more effectively and enables the support employees to quickly handle a larger volume of customer queries at a higher quality.
Intelligent routing
Chi Nexus also helps route customer queries so that specialized teams can answer questions much faster.
Enhanced personalization and recommendations
Chi Nexus also provides real-time personalized recommendations by analyzing a user's past behavior and preferences to generate tailored product suggestions and marketing messages (even analyzing images and text to provide suggestions).
Chi Nexus for Analytics and Real-time Insights
Insights from every interaction to make data driven decisions on customers and products
Detailed Reporting
Chi Nexus's Generative AI Analytics provides detailed reporting of customer interactions and employee interactions with customers.
Narrative Generation
Once integrated end-to-end, Chi Nexus generates easy-to-understand, human-like narratives that help decision-makers identify trends, opportunities, and risks.
Trend Identification
This enables the team to see the big picture on customer experience.
Performance Evaluation
Chi Nexus’s generative AI insights spot trends, identify performance drivers, and pinpoint areas for improvement.
Data-Driven Decisions
The advanced analytics tool can also be used to measure top performing agents and poor performing agents and get a greater understanding of where to focus attention and resources and how to use the customer interaction data to drive product decisions.
Chi Nexus for Knowledge and Database Management
Unlocking Efficiency through automation by continuously updated databases for efficient, seamless operations.
Automated, Real-time Database Management
Chi Nexus's AI solutions simplify knowledge base and database management by maintaining and updating your databases automatically.
Team Empowerment
Empower your team to focus on high-value tasks and drive strategic decisions with accurate, real-time data.
Customer-Driven Product Decisions
Chi Nexus goes a step further and enables you to use the most powerful form of data (customer interactions and feedback data) in your company to drive product decisions.
What Chi Nexus does here:
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
Chi Nexus for Advanced Compliance and Security
Safeguarding Customer Interactions with robust AI-powered solutions for the era of data privacy. Chima ensures your operations adhere to the highest standards of data protection, strengthening customer trust by deploying:
Cloud natively
On premises
Hosted by Chima
Chima has the following protocols and compliance standards to ensure utmost security and compliance:
Voice ID - match callers with their voice ID
PII data masking algorithms
SOC2 compliance
ISO compliance
Voice ID - match callers with their voice ID
PII data masking algorithms
SOC 2 compliance
ISO 27001 compliance
Chi Nexus for Revolutionizing Customer Support with Audio and Video Responses
Step into the future with Chima's AI-powered solution, providing swift, highly personalized video and audio responses for exceptional customer support that engages and exceeds expectations at every interaction
Unprecedented Personalization
Experience unparalleled personalization with our generative AI, learning and adapting from each interaction to create individually tailored audio and video responses, making every customer feel valued.
Round-the-Clock Availability
Experience the convenience of immediate support any time with our AI - always available, responding promptly to your queries, and making customer support accessible around the clock.
Boosts Customer Experience
Our service transcends standard support, merging personalization with instant responses to create an engaging and immersive customer experience that fosters delight and loyalty.
