A Deep Dive on Chima Revolutionizing Internal Operations at Bull Moose Tube
— Eric Vinson, Vice President FP&A and Sales Operations at Bull Moose Tube
Hyper personalized context on customers.
Answer customer queries with context on that question and the customer asking it
Autonomously performing actions on a customer’s account,
Performing high-volume query handling,
Regulatory and data compliance,
Multimodal data ingestion (e.g. audio, visuals, texts etc.)
Multilingual outputs (any language outputted)
Overview
Company
Company Headquarters
Industry
Number of employees
Number of Facilities
Challenge
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
Multiple Locations: With mills in various locations across the world (e.g. Gerald, Burlington), coordinating data across locations was extremely complex.
Diverse Product Shapes / SKUs: Managing data for various product shapes added another layer of complexity, especially when the underlying data was unstructured.
Inefficient Query Response: Answering operational questions would take a large time to get right, delaying decision-making and reducing productivity across operations, production and with customers.
Lack of Real-Time Analysis: The absence of real-time interaction and analysis hindered proactive operational adjustments.
Solution
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
1. Generative AI for Unstructured Data: Deployed AI models capable of interpreting and processing unstructured manual data quickly and accurately.
2. Multiple AI Agents Collaboration: Utilized several AI agents that communicated with each other to understand queries, route them to the appropriate mills, and interpret structured data related to specific locations and product shapes.Utilized several AI agents that communicated with each other to understand queries, route them to the appropriate mills, and interpret structured data related to specific locations and product shapes.
3. Custom Application with SSO and Email Login: Developed a secure, user-friendly application for employees to interact with the AI system seamlessly.Developed a secure, user-friendly application for employees to interact with the AI system seamlessly.
4. Data Integration and Management: Consolidated data from all mills and product lines into a unified system, enabling easier access and management.Consolidated data from all mills and product lines into a unified system, enabling easier access and management.
5. Real-Time Analysis and Reporting: Provided instant feedback, reporting, and evaluations on interactions to facilitate immediate decision-making.
6. Artifact Maintenance and Feedback Loop: Ensured all interactions were recorded for future reference and continuous improvement of the AI models.
The Results
By adopting Chima's AI Agents, Bull Moose Tube achieved remarkable results:
Efficiency Boost
Gusto saw a reduction in handling time for client and employee queries.
Enhanced Personalization
Client satisfaction rates increased , attributed to the tailored AI solutions and recommendations provided.
Streamlined Operations
Database management became smoother and more efficient, leading to a reduction in manual data entry and updates.
Robust Security
Gusto proudly achieved SOC 2 and ISO 27001 compliance certifications, bolstering client trust.
Efficiency Boost
Gusto saw a reduction in handling time for client and employee queries.
Enhanced Personalization
Client satisfaction rates increased , attributed to the tailored AI solutions and recommendations provided.
Streamlined Operations
Database management became smoother and more efficient, leading to a reduction in manual data entry and updates.
Robust Security
Gusto proudly achieved SOC 2 and ISO 27001 compliance certifications, bolstering client trust.
Enhanced Personalization
Client satisfaction rates increased, attributed to the tailored AI solutions and recommendations provided.
Streamlined Operations
Database management became smoother and more efficient, leading to a reduction in manual data entry and updates.
Robust Security
Gusto proudly achieved SOC 2 and ISO 27001 compliance certifications, bolstering
client trust.
Results
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
2. Significant Time Savings: Saved over 10,000 hours annually across various operations.
3. Operational Efficiency: Streamlined processes led to quicker decision-making and improved productivity.
4. Cost Savings: Substantial reduction in operational costs due to decreased time spent on manual data retrieval and processing.
5. Enhanced Data Accessibility: Employees could access and interpret data across all locations and product shapes with ease.
6. Improved Employee Satisfaction: Staff could focus on higher-value tasks, increasing job satisfaction and morale.
7. Scalable AI System: The AI system is scalable and adaptable, ready to grow with Bull Moose Tube's future needs.Developed as the core system of record to support future growth in deployment of value adding AI use cases, enabling seamless integration across multiple business functions including operations, finance, and customer service.
Conclusion
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
