Customer Success: Veo + Chima
– Alexander Grosse, Chief Product and Technology Officer at Veo.
Hyper personalized context on customers.
Answer customer queries with context on that question and the customer asking it
Autonomously performing actions on a customer’s account,
Performing high-volume query handling,
Regulatory and data compliance,
Multimodal data ingestion (e.g. audio, visuals, texts etc.)
Multilingual outputs (any language outputted)
Overview
Company
Company Headquarters
Revenue
Number of employees
Number of businesses serving
Challenge
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
2. Repetitive, Manual Processes: Both internal operations and support teams were bogged down by routine, manual tasks requiring analysis of multiple different data sources during completion.
3. Lack of Unified Data Sources: Veo's data was siloed across multiple systems, limiting the insights they could extract to drive decision-making and optimize internal operations and support.
4. Need for Scalable Solutions: Veo needed a system that could scale operations without significantly increasing headcount or losing service quality.
Solution
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
2. Advanced System of Record: By integrating data from multiple sources, including support, internal operations, and product usage, Chima created a unified and intelligent system that allowed Veo to deploy AI agents at scale. This system provided real-time insights and automated decision-making across multiple workflows.
3. Scalable AI Agents: Chima customized AI agents to automate both external support tasks and internal business processes, ensuring seamless and scalable operations (e.g. automate ticket categorization, prioritize urgent issues, and handle complex inquiries autonomously).
The Results
Following the integration of the Chima's Intelligent Agents:
Efficiency Boost
Gusto saw a reduction in handling time for client and employee queries.
Enhanced Personalization
Client satisfaction rates increased , attributed to the tailored AI solutions and recommendations provided.
Streamlined Operations
Database management became smoother and more efficient, leading to a reduction in manual data entry and updates.
Robust Security
Gusto proudly achieved SOC 2 and ISO 27001 compliance certifications, bolstering client trust.
Efficiency Boost
Gusto saw a reduction in handling time for client and employee queries.
Enhanced Personalization
Client satisfaction rates increased , attributed to the tailored AI solutions and recommendations provided.
Streamlined Operations
Database management became smoother and more efficient, leading to a reduction in manual data entry and updates.
Robust Security
Gusto proudly achieved SOC 2 and ISO 27001 compliance certifications, bolstering client trust.
Enhanced Personalization
Client satisfaction rates increased, attributed to the tailored AI solutions and recommendations provided.
Streamlined Operations
Database management became smoother and more efficient, leading to a reduction in manual data entry and updates.
Robust Security
Gusto proudly achieved SOC 2 and ISO 27001 compliance certifications, bolstering
client trust.
Results
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
2. Cost Reductions: By automating routine tasks, Veo saved approximately $700k in labor costs, enabling resources to be reallocated towards strategic projects.
3. Operational Efficiency: Veo significantly increased its capacity to manage a growing number of inquiries and internal processes without adding headcount, thanks to Chima’s scalable AI agents and integrated data.
4. Strategic Insights: With a unified system of record, Veo gained actionable insights across support and internal operations, allowing for continuous optimization and proactive engagement.
5. Enhanced Employee Productivity: By automating repetitive tasks, employees were able to focus on more impactful work, boosting both productivity and satisfaction.
Conclusion
Generation of new help center articles
Generation of new customer blogs
Generation of new internal documents tailored specifically to different teams
Logging issues with product teams with errors of products to solve
